Loads 2 on startup

[MtDewJunkE]

I have Trillian set to load on startup. Whenever it loads on startup it loads twice. I checked the startup folder in the start menue and it's only there once so that can't be the problem. I'm running Windows XP Home.

[almandeto]

First take it out of start up and restart your computer, if that fixes it, leave it...if not, put it back in now and restart...That usually helps

[MtDewJunkE]

I tried that and it didn't fix it.

[Md]

Prefs > Basic Options:

Click the Do Not load trillian on start up.

If you do this, does trillian load up once or not at all?

If not at all, go back to prefs > basic options: click Load trillian on start up.

Again, test, does it load up twice still?

~

Interesting bug though, I remember it being in the UBB Vault somewhere, but I can't remember the cure for it. Can only try different things and go hunting in that large UBB Vault :(

Unless Bobbill or someone else has a suggestion to add?

[MtDewJunkE]

When I select don't load on startup it doesn't load. When I select load on startup it loads twice.

[Md]

Hmm.. odd (I thought you may have tested that already but wasn't sure).

I PMed Bobbill with the link here cause he may be able to help with some suggestions.

I haven't anything further to add sorry :(

[bobbill]

Originally posted by Md
Hmm.. odd (I thought you may have tested that already but wasn't sure).

I PMed Bobbill with the link here cause he may be able to help with some suggestions.

I haven't anything further to add sorry :( Take a look at msconfig--startup tab--(or some other 'startup programs configurator' type program) to make sure that there exist no entries for Trillian's automatic startup in the registry (on top of this one in the start menu).

Note: to run msconfig, from the start menu, find the 'Run...' entry, select it, and type 'msconfig' (without the quotes) into the new, 'Run...' window.

[MtDewJunkE]

Nothing relating to Trillian in the Startup tab in MSCONFIG

[Pneumatic]

Make sure that you don't have Trillian set up in two different folders.

That happened to me during the Beta and I had a Beta copy starting up along side of the regular copy.

Just a thought. :)

[MtDewJunkE]

Only one folder

[bobbill]

Originally posted by MtDewJunkE
Only one folder Hrm...here're some steps I would use to try to diagnose this...

--> Turn 'on startup' off in Trillian
---> If Trillian still starts on startup, there is some entry in the registry to start Trillian, if not in the Startup group. (flag)
--> If not, then attempt to simple drag a shortcut to Trillian into your startup group (drag the shortcut to Trillian on the desktop--if you've installed one--to the Start Menu, and when it pops up, while dragging, navigate to your Startup group, and drop the file into the resulting menu.
---> If, after restarting your Windows session, Trillian starts up only once, then there was probably something in the registry, or the shortcut Trillian created was corrupt (flag)
--> If not, then open up a console (Command Prompt), and type in "c:\program files\Trillian\trillian.exe" (with the quotes, and substituting 'c:\program files\Trillian' for the path to which you've installed Trillian (just to make sure running Trillian directly does not create two instances).

If you've encountered a flag in the above analysis, then please reply stating which one it was, and supply the 'details' (such as the contents (summary of the 'Properties...' page on the shortcut) of a possibly corrupt shortcut). If not, then here're some suggestions:

--> Attempt to conclusively rule out any multiple startup entry for Trillian
---> Although MSConfig does show some of the startup areas, available to programs, it unfortunatly does not list all. Other utilities look into a few more places. One such program is Startup Control Panel (http://www.mlin.net/StartupCPL.shtml).
----> Note that after you've installed this program (double click on the .msi file to install) it will be accessible from your control panel.
---> There is also a program linked off of the above website to monitor the addition of startup entries to any 'system startup information' locations on the disk/in the registry. This may be useful in tracking down a suspected duplicate entry.

--> Try to rule out Trillian's possible inadvertant instantiation as a service. In the Windows Control Panel, under 'Administrative Tools', select 'Services', and quickly skim for a possible 'Trillian' entry. If it shows up there, please report this, as there should not be such an entry.
---> Note that, with the first utility, services can be listed without going through the Administrative Options.

If after all of this, you have yet to track the problem down, thanks for your help, thus far, and any other hints/suggestions would be welcome.

[MtDewJunkE]

Trillian shows up twice in msconfig, as do two Office things. Remember Windows XP is multi user. I assume that Common startup is for all users and Startup is just for the current user. Trillian is putting it self in both. I'm going to remove those office things because they are useless and then going to try disabling one Trillian. I'll post again in like 15 min. Oh, and by the way I am logged in as an admin.

[MtDewJunkE]

I tried every combination and it didn't work.:(

[ultraphase]

Originally posted by MtDewJunkE
I tried every combination and it didn't work.:( What do we know about this problem?

Does this happen only to XP users?
Does it happen to all XP users?
People have confirmed it is in only one place (and that an appropriate place) in the many startup places in windows?
People have tried using a shortcut instead of calling the program directly?
People have tried using third party startup managers, like http://www.r2.com.au/downloads/index.html?id=startdelay?
Any other clues?

[FodderMK]

Originally posted by ultraphase
Does it happen to all XP users?


I can help on that one! Nope, it's working just fine for me and one other friend that's still using Trillian.

[gandalf94305]

Why not simply disable the "Load on startup" option and put Trillian into the Startup Folder? Let Cerulean fix the issue with the next release and you will be happy...

Cheers,
--gandalf.

[genezix]

If WindowsXP is anything like Windows2000 then it creates both an "All Users" and a "Username" directories under C:\Documents And Settings\ . The All Users folder containsd desktop items, favorites and a start menu that is accessable and used to all users on the machine. The users profile directory is specific to the user. Personally since I'm the only one using my computer, I always move everything to the "All Users" start menu instead of leaving all my programs split between the two profiles. There is one thing however, that MUST be watched out for. NEVER EVER delete the C:\Documents And Settings\<Profile>\Start Menu\Programs\Startup\ folder. If you delete either the one under All Users or your user profile, a registry change takes place and BAM, everything loads double. To FIX this open "Regedit" and navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre
ntVersion\Explorer\Shell Folders

and make sure all the documents and settings paths match up and one doesn't say "All Users". Also make sure all the Documents And Settings paths match up under:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre
ntVersion\Explorer\User Shell Folders

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Explorer\Shell Folders *NOTE*: do not change the value under "Personal" here.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Explorer\User Shell Folders

HKEY_USERS\. DEFAULT\Software\Microsoft\Windows\CurrentVersion\
Explorer\Shell Folders

HKEY_USERS\. DEFAULT\Software\Microsoft\Windows\CurrentVersion\
Explorer\User Shell Folders

HKEY_USERS\S-1-5-21-299502267-746137067-1708537768- 500\Software\Microsoft\Windows\CurrentVersion\Expl
orer\Shell Folders

HKEY_USERS\S-1-5-21-299502267-746137067-1708537768- 500\Software\Microsoft\Windows\CurrentVersion\Expl
orer\User Shell Folders

Once you check all those keys for matching Documents & Settings paths, and change ONLY THE SIMILAR paths to match (in other words if something says C:\Winnt\Fonts, don't change it to Documents And Settings\All Users\ and so on) then when you reboot everything should work fine. If you're a novice user you might wanna get a techie friend to show you how to go digging through the registry to avoid accidently making any other changes that you'll regret later. Hope this helps!

[MtDewJunkE]

thsank you genezix! that is exactly what happend