We know you're out there... People who don't like Bugzilla, won't use Bugzilla, or are too busy to wrestle with Bugzilla. The problem is that if you don't submit your bugs to the system, there is no guarantee that your bugs will be fixed.

Our goal is to make Trillian Astra as rock-solid and bug free as humanly possible. If we don't get a chance to fix all of the bugs that you're finding, then we won't meet our goals.

So... Here we are. We've done this in the past and it works quite nicely. When you find a bug, start a new thread here (please search before starting a new thread, though). The format for the title should be as follows:

[FOR SUBMISSION] (then a brief description of your bug)

Someone can then submit the bug to Bugzilla and post the URL and the bug number. A moderator will then remove the [FOR SUBMISSION] part and replace it with the bug number. Simple. Two posts per bug. These aren't discussion threads.

The body of your post will contain your operating system, the Astra build number. The steps you took to find the bug (and reproduce the bug). Any attachments that might be helpful (screencaps, DMP files, anything at all).

Once the moderator posts the number, the thread will be locked and and attachments will be stripped.

We appreciate your cooperation and hope this makes things much easier. Remember, our goal is a bullet-proof application. We need your help and it's why we've opened the testing to the public.

Thanks for your help!

UPDATE: How to access our Bugzilla bug reporting system: http://www.trillian.im/help/507 ~ajm

Here's a template for posting in here. It's a knockoff of the Bugzilla template, so it will make the translation a bit easier:

Don't forget to provide attachments whenever possible.

--McBean

Vote for Astra Feature 5103 - Plug-in/Skin/Theme Updater!
Discussion Thread for feature: http://forums.ceruleanstudios.com/sh...ad.php?t=90419

Here's the first successful example of our vision:
[Bug 2297] Countdown-Widget appears multiple times in contact list

Also, don't forget to add yourself to the "Add CC" field for your bug. For the bugs posted here, the submitters are only the messenger, they're still your bugs, so keep an eye on the progress. It's also helpful so that if there are questions from Scott or Kevin, you'll get the email and can reply in the bug.

If you want to effectively use Bugzilla, here's a handy guide:

[GUIDE] Bugzilla Bug Reporting

The website for bugzilla is: http://bugs.ceruleanstudios.com/

This is a secure website link. To enter Bugzilla, use the username "beta" and the password "beta", no quotes.

Ideally all bugs should be entered directly into Bugzilla, however you may still use these forums for initial verification from other Trillian users.

Thanks!